Hyperwallet FAQs

Written by 90 Seconds
Last updated: September 12, 2023

Integrity of Hyperwallet

Hyperwallet is a financial institution and has to, therefore, comply not only with strict privacy laws, and strict auditing, but also comply with anti-money laundering laws and such.

Hyperwallet asks for the minimal information it needs in order to comply with these requirements in each country, in the same way a bank would ask for the same if you opened an account with them.  For some countries, they just need a name, date of birth, and address. In others, social security number or equivalent. In other higher-risk countries, government-issued ID (driver license, passport, etc). This is all to comply with the laws of each country they transact in.

Q: How can I set up my Hyperwallet?
A: Follow these steps to set up your Hyperwallet for the first time:

  1. Log in to your 90 Seconds Creator account.
  2. Click on your avatar at the top right-hand of the screen.
  3. Select “Payment Info”.
  4. From the new payment screen click “Manage on Hyperwallet”.
  5. Follow the instructions to enable your account.

Q: Why does my BSB show “invalid length or format”?
A: Your BSB should be split into two parts when entering your details into Hyperwallet:

  • BSB Bank Number : [first 3 digits]
  • BSB Branch Number : [last 3 digits]

Q: I finished a job but haven’t been paid yet.
A: You can check out our Terms and Conditions for more information on payments.

Q: Why do creators need to pay transaction fees?
A: Hyperwallet makes it easy for you to see your transactions and increase visibility into your funds and balances, as well as accept payments in your preferred currency across international projects. It also provides phone, email and chat support to quickly resolve any questions. As we expand and grow our business with you, we expect that this will be an added benefit for everyone.

Q: Who can I contact about my Hyperwallet?
A: You can contact Hyperwallet support here

Q: Why do I need to switch to Hyperwallet?
A: With a single payout solution for worldwide operations, we find Hyperwallet most suitable payout system to accommodate the 90 Seconds Creator community which reaches all corners of the world. 

Q: I have issues setting up Hyperwallet
A: Refer to Hyperwallet support here

Q: What are the benefits of switching to Hyperwallet?
A: Offers payout choice

Give your payees control over how and in which currency they receive their funds. On-the-go availability is offered through our native mobile app or through API integration. Payout methods include local currency bank deposits, branded prepaid or virtual cards, direct transfers to an existing debit or credit card, and more.

Multilingual payee support

Provide your payees with friendly and knowledgeable phone, chat, and email support using our full service, multilingual contact center—24 hours a day, 7 days a week. Hyperwallet representatives can answer all inquiries using your company name, so your payees never know they’ve left your ecosystem.

Improve last mile visibility with payment tracking

Give your payees full visibility into the payout process. Our payout technology offers everything from real-time push notifications for new and processed payouts to detailed account balances a payment tracking as it happens.

Q: When I accepted the contracts it was on the basis of the pay date listed
A: While we aim to process all funds in a timely manner, processing times vary by the financial institution. Once the funds have left our system, processing times vary amongst the receiving bank and any intermediary financial institutions, as well as by country.

Q: When did the terms & conditions change?
A: On Aug 28, 2019, we sent out a notification of the change in the terms & conditions.