Marketplace Operations Manager - US

Full-time dot Latin America
At 90 Seconds, our mission is to connect Brands and local Creators everywhere to create and tell the world’s stories in motion.

We are looking for a Marketplace Operations Manager to develop, moderate, and improve services and solutions in the 90 Seconds marketplace. In this role, you’ll work closely with a cross-functional team to drive marketplace operations that enable users to unlock the value of the 90 Seconds and ensure excellent customer service and top marketplace supply as we continue to scale.

You will be responsible for onboarding and activating the world’s largest Brands and Creator Partners, moderating and developing video production services and solutions, and constantly discovering new opportunities to improve and organise process efficiency, advancing the collective production pipeline of our marketplace.
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What you'll love doing

  • Brand Activations and On-boarding; Activating Profile / Accounts for the world’s largest Brands and on-boarding users via screen-sharing demos of 90 Seconds Product.
  • Recruitment and Technical Activation of Creator Partners; Reviewing submitted Creator Profiles and conducting verification video calls to approve applications for submitted video production skills and roles. Identifying gaps in supply and recruiting and activating accordingly and deactivation of certain Creator Profiles.
  • Service Moderation; Moderating of speed, quality, and value across all services that 90 Seconds delivers. Including quotes, matching of Creators to gigs, timelines, footage, and videos.
  • Developing Video Production Services and Solutions; Work with the wider team to create and manage productization of video services and solutions based on market trends.
  • Basic Quoting and Management of  Online Orders. Managing the funnel of online quote requests and using 90 Seconds quoting system to respond with a basic budget.
  • Reporting & Intel; Structured reporting of key performance metrics to the company regarding moderation, service performance, and user engagement. Pricing analysis and data aggregation to support big deals and RFP conversions. 
  • Live Support; Engaging in in-bound conversations with users via Intercom (live chat) providing quality customer service.
  • Leadership Support; Building and ensuring the increased customer experience.

  • Who you are

  • You are a highly structured and analytical operational thinker, with impeccable attention to detail, you enjoy working with systems and processes.
  • You have experience in video production and an understanding of the video landscape to be able to moderate content on our platform and activate Creator Partners.
  • High threshold for working in an ambiguous, fast-paced environment – figuring it out and adapting as you go.
  • A willingness to roll up sleeves to get it done.
  • Great communication skills and strong business acumen.
  • You're true to your customers and passionate about wow-ing them every day.
  • You don’t just deliver what’s expected, you dream big and are obsessed with making improvements.
  • Tech-savvy, data-driven, and you have the ability to learn and adopt new software competence.
  • Willingness to work across different time zones when required with flexible hours.
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    Have any questions?

    • How do I raise an issue on my project?
      Whether you want to talk to your 90 Seconds Production Service Manager directly, ask for an update, or change the time of your delivery, we’ve got you covered. Don’t rush to Intercom for support immediately - all communication will be made via the activity feed in your project page. Here you can directly raise issues, provide comments and request changes with the Production Service Manager and Creators.
    • What if I want a video project that is more customised?
      If our pre-packaged video products aren’t the right fit, you can create a custom project. A Producer will be in touch to find out more about your requirements and how we can tailor our services to suit.
    • Which countries do 90 Seconds currently offer services in?
      With a team of Creators spanning 900 cities and 160 countries, we can help with video creation in the most remote corners of the world. Check out our video production locations.
    • What if I require only video shooting or only video editing?
      No problem. We offer video shooting and video editing as separate services. Check out our full range of production solutions.
    • How do I find my videos and footage for download?
      Now that you have your completed video; you can download it onto your desktop or mobile hard drive. You can find all the completed videos affiliated to your Brand by navigating to your Brand page from your Profile. Locate the video, under ‘Completed Video Projects’.

    Have more questions? Visit our Support page.

    • How do I get paid?
      Please refer to the Creators Terms & Conditions for Payment Terms. All Creators will be paid with Hyperwallet. 90 Seconds does not require invoices to be submitted for any projects. Invoicing is all done through the Platform upon contract acceptance. You are of course welcome to create your own invoices for your records, but we do not require copies.
    • How much work is in my area?
      While some markets maintain a large volume of projects, other less known areas are growing steadily and beginning to see an increasing amount of work. The amount of work in a given area depends entirely on our customers: how often they’re purchasing video and where they need crew for their projects. The good news: 90 Seconds is growing, we have a large sales team and can support clients in all countries via our cloud platform.
    • How do I get jobs?
      Normally, contract invitations are sent out by a Producer to a small number of Creators that match the skills and experience required in the Client’s brief. These are allocated on a First-Come-First-Served basis, and are listed under “Available Contracts” on your profile if you’ve been directly invited. On our Marketplace, under “Browse Gigs” you are also able to find job opportunities that have been published to the entire Creator community.
    • What sets great Creators apart on 90 Seconds?
      90 Seconds is a global community of video professionals, comprising every role and skill level in the industry. Whether you are a camera operator or animator, a drone operator or a director, you can be a successful creator on the 90 Seconds regardless of your location. More than anything else, the three characteristics that determine your visibility, your client ratings and, ultimately, your success as a 90 Seconds Creator are a great profile; a forward thinking nindset; and being a proactive communicator.
    • How do I raise an issue?
      Whether you want to talk to your 90 Seconds Production Service Manager directly, ask for an update, or change the time of your delivery, we’ve got you covered. Don’t rush to Intercom for support immediately - all communication will be made via the activity feed in your project page. Here you can directly raise issues, provide comments and request changes with the Production Service Manager and Brand Client.

    Have more questions? Visit our Support page.