Success Manager - UK

Full-time dot London
We're seeking a dynamic Success Manager who excels in customer engagement and has a strong understanding of video content. This role focuses on enterprise-level success services, including presenting our unique offerings, leading product demonstrations, conducting strategic video consultations, designing video products, user onboarding, and content planning.

Positioned at the core of the customer experience and working alongside our Account Managers and Concierge Producers, this Success Management role is essential to deepening our customers engagement with our platform. You'll be delivering existing structured success services while also collaborating on other initiatives that enhance the customer experience.

With a strong focus on customer management and operational excellence, you’ll master the 90 Seconds platform and take customers on a journey of successful content creation.
Apply now

What You'll Love Doing

  • Success Services
  • Deliver user onboarding, training, and platform demos to ensure users are confident in using the 90 Seconds platform and all it’s amazing features.
  • Provide strategic video consultations, identifying content gaps and opportunities.
  • Develop tailored content plans aligned with brand goals.
  • Use 90 Seconds Video Productization app to turn videos into repeatably purchasable products. 
  • Build and maintain strong client relationships with brands as their Success Manager.
  • Correlate and present customers video purchase data to aid in subscription renewal conversation.  
  • Own the entire relationship of a set of customers - managing their video creation planning and ordering. 

  • Content Strategy
  • Review customers current video strategies across platforms, using insights to drive strategy refinements and provide content recommendations suitable to brands needs.
  • Help clients develop scalable and repeatable video content strategies that align with their brand goals.

  • Market & Industry Expertise
  • Stay up to date with evolving trends in video content consumption, platform algorithm changes, and audience engagement tactics.
  • Provide clients with insights on emerging formats, storytelling techniques, and new video monetization opportunities.
  • Collaborate with internal teams to develop educational materials and workshops on video content strategy.
  • Who You Are

  • Exceptional presentation skills, with the ability to communicate effectively in remote settings.
  • Strong customer management and success experience.
  • Excels in leveraging AI tools to research and provide workflow efficiencies.
  • Customer Manager: Skilled in nurturing client relationships and driving revenue growth.
  • Production Experienced: Knowledge of video creation processes, formats, and platforms.
  • Production Focus: Experienced in a production environment and understanding of video production elements (planning, shooting, editing).
  • Video Content Expert: Understands various video types for social platforms, websites, and other media, with a strong knowledge of production processes and requirements.
  • Client-Focused Strategist: Capable of dissecting a client’s video brief and tailoring solutions to meet their needs.
  • Tech Enthusiast: Confident navigating, demonstrating, onboarding, and utilizing technology to deliver results.
  • Strategic Thinker: Experienced in content planning, trend analysis, and video strategy.
  • Problem Solver: Excels in fast-paced, dynamic environments with a focus on solutions.

  • Key Skills and Experience:
  • Exceptional presentation skills and communication abilities (remote).
  • Strong customer management and success experience.
  • Excels in leveraging AI tools to research and provide workflow efficiencies.
  • Proven experience across various stages of the video production process.
  • Ability to analyze content trends and propose creative solutions.
  • Background in video production, from planning to delivery.
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    Have any questions?

    • How do I raise an issue on my project?
      Whether you want to talk to your 90 Seconds Production Service Manager directly, ask for an update, or change the time of your delivery, we’ve got you covered. Don’t rush to Intercom for support immediately - all communication will be made via the activity feed in your project page. Here you can directly raise issues, provide comments and request changes with the Production Service Manager and Creators.
    • What if I want a video project that is more customised?
      If our pre-packaged video products aren’t the right fit, you can create a custom project. A Producer will be in touch to find out more about your requirements and how we can tailor our services to suit.
    • Which countries do 90 Seconds currently offer services in?
      With a team of Creators spanning 900 cities and 160 countries, we can help with video creation in the most remote corners of the world. Check out our video production locations.
    • What if I require only video shooting or only video editing?
      No problem. We offer video shooting and video editing as separate services. Check out our full range of production solutions.
    • How do I find my videos and footage for download?
      Now that you have your completed video; you can download it onto your desktop or mobile hard drive. You can find all the completed videos affiliated to your Brand by navigating to your Brand page from your Profile. Locate the video, under ‘Completed Video Projects’.

    Have more questions? Visit our Support page.

    • How do I get paid?
      Please refer to the Creators Terms & Conditions for Payment Terms. All Creators will be paid with Hyperwallet. 90 Seconds does not require invoices to be submitted for any projects. Invoicing is all done through the Platform upon contract acceptance. You are of course welcome to create your own invoices for your records, but we do not require copies.
    • How much work is in my area?
      While some markets maintain a large volume of projects, other less known areas are growing steadily and beginning to see an increasing amount of work. The amount of work in a given area depends entirely on our customers: how often they’re purchasing video and where they need crew for their projects. The good news: 90 Seconds is growing, we have a large sales team and can support clients in all countries via our cloud platform.
    • How do I get jobs?
      Normally, contract invitations are sent out by a Producer to a small number of Creators that match the skills and experience required in the Client’s brief. These are allocated on a First-Come-First-Served basis, and are listed under “Available Contracts” on your profile if you’ve been directly invited. On our Marketplace, under “Browse Gigs” you are also able to find job opportunities that have been published to the entire Creator community.
    • What sets great Creators apart on 90 Seconds?
      90 Seconds is a global community of video professionals, comprising every role and skill level in the industry. Whether you are a camera operator or animator, a drone operator or a director, you can be a successful creator on the 90 Seconds regardless of your location. More than anything else, the three characteristics that determine your visibility, your client ratings and, ultimately, your success as a 90 Seconds Creator are a great profile; a forward thinking nindset; and being a proactive communicator.
    • How do I raise an issue?
      Whether you want to talk to your 90 Seconds Production Service Manager directly, ask for an update, or change the time of your delivery, we’ve got you covered. Don’t rush to Intercom for support immediately - all communication will be made via the activity feed in your project page. Here you can directly raise issues, provide comments and request changes with the Production Service Manager and Brand Client.

    Have more questions? Visit our Support page.