Communicating with your Creator team

Written by 90 Seconds
Last updated: September 12, 2023

Providing a real-time production experience is one of the cornerstones of the 90 Seconds product offering, and we pride ourselves on fast response times and live communication directly within the platform.

Making a change to your job is now easier than ever. Whether you want to talk to your Producer directly, ask for an update, or change the time of your delivery, we’ve got you covered.

You’ll notice that we have replaced the comment box with three shiny buttons. These are designed to provide you with an even better 90 Seconds experience, helping our Producers prioritise tasks and resolve requests faster.

If you simply want to chat with your project team and don’t necessarily need your Producer to action anything in particular, clicking Give an Update will unlock the original comment box we all know and love. Remember, comments provided here will be seen by the entire team whereas Make a Request opens a direct conversation with your Producer.

That means no need to rely on email or other third party tools, you can keep all communication in one centralised, easy-to-access place. 

How do I collaborate with the team?

Instantly chat with your Creator team via the Activity Feed on the right hand side of your project page. 

But don’t worry if you’re not always logged into the platform, you’ll be notified about any new project activity via both email and in-app so you’ll never miss a beat.

We hope this helps, but if you’re still having trouble navigating the platform please reach out to our support team.