Customer Stories. Authentic. Scalable. Impact.

Customer Stories

How 90 Seconds makes Customer Stories easy

Creating high-impact customer stories has never been easier. Here’s how we do it...

  • Global Scale, Local Execution

    Global Scale, Local Execution

    Create stories in 1,500+ cities across 110+ countries. No travel required.
  • End-to-End Production

    End-to-End Production

    From customer selection to final edits, we handle it all.
  • Flexible Filming Options

    Flexible Filming Options

    Choose in-person or virtual shoots to match your budget and needs.
  • Sales-Optimized Content

    Sales-Optimized Content

    Each story is crafted for multi-channel distribution.

Read our free whitepaper on Customer Stories at scale

Built on 14 years and over 8,800 customer story videos, 90 Seconds is the authority in scaling authentic storytelling to drive trust and enterprise sales. Our whitepaper includes best practices for creating Customer Stories and our scalable Customer Stories framework.

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90 Seconds needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time.

Why Customer Stories work

Your customers are your best advocates, and their success stories are the ultimate proof of your value. Here’s why customer stories are so powerful.

  • Customer Stories
  • Ads

Authenticity Builds Trust

84% of B2B buyers say customer stories directly impact purchasing decisions. Real people, real success. No scripts, no actors, no stock footage.

Sales Efficiency That Converts

Accelerate deal cycles with content that removes doubt and addresses real pain points. Stories are 22x more memorable than facts alone, making your product’s value stick.

Cost-Effective & Scalable

Instead of spending $80K on one ad, create 33 customer stories, each one repurposable for industry and regional showcase videos.
Explore our Customer Story video products

Explore our Customer Story video products

See how our customer story formats drive real results across enterprise sales funnels.

Explore our video solutions>

Why Customer Story videos

Your audience wants proof, and nothing is more compelling than a story they can relate to and connect with emotionally. Your customers are your best advocates, and their success stories are the ultimate proof of your value. Here’s why customer stories are so powerful:

Proven Social Proof

89% of buyers trust video testimonials over written reviews.

Boost Conversions

Landing pages with video convert up to 80% better than those without.

Our Customer Story video content solutions

90 Seconds makes scaling customer storytelling easy, ensuring content is repeatable and repurposable across industries and regions for maximum ROI. Plan your videos and budgets when you login to our platform and check our priced and itemised products.

  • 1

    Local/Industry Customer Story Video

    Local/Industry Customer Story Video badge
    • What It Is:One-customer, one-product, one-location video for hyper-targeted impact.
    • Purpose:Convert high-intent leads with niche, relatable content.
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  • 2

    Regional Customer Showcase Video

    Regional Customer Showcase Video badge
    • What It Is:Compilation of local customer stories, optimized for regional sales teams. Repurpose footage from Customer Story videos showcasing the same region.
    • Purpose:Create localized marketing assets for targeted campaigns.
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  • 3

    Industry Customer Showcase Video

    Industry Customer Showcase Video badge
    • What It Is:Compilation of local customer stories tailored for specific industries. Repurpose footage from Customer Story videos showcasing the same industry.
    • Purpose:Show industry-specific impact to decision-makers.
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  • 4

    Product/Service Feature Video

    Product/Service Feature Video badge
    • What It Is:Single-product focus, highlighting unique value & benefits. Use footage from Customer Story or Showcase videos, with the option of shooting hero product footage to edit in.
    • Purpose:Drive demand generation & sales enablement.
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  • 5

    Hero Customer Story

    Hero Customer Story badge
    • What It Is:High-production, multi-customer, multi-location, multi-industry, multi-product storytelling. Use footage from Customer Story, Showcase or Feature videos, with the option of shooting hero product footage to edit in.
    • Purpose:Build brand awareness & credibility at scale.
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8,800
Customer Story Videos Delivered And Counting...
KPMG PayPal Primark IHG Hotels & Resorts Torrens University Australia Salesforce Amazon HP Unilever Edelman Moët Hennessy KPMG PayPal Primark IHG Hotels & Resorts Torrens University Australia Salesforce Amazon HP Unilever Edelman Moët Hennessy

What our customers are saying

Proven results with Customer Stories

Maximize the impact of your Customer Stories

Customer Stories are more than just videos. They’re sales accelerators.

  • video icon Turn testimonials into high-impact sales assets.
  • location icon Repurpose local stories into industry and regional content.
  • dollar icon Deliver 4x the ROI of traditional marketing

Have any questions?

  • How do I raise an issue on my project?
    Whether you want to talk to your 90 Seconds Production Service Manager directly, ask for an update, or change the time of your delivery, we’ve got you covered. Don’t rush to Intercom for support immediately - all communication will be made via the activity feed in your project page. Here you can directly raise issues, provide comments and request changes with the Production Service Manager and Creators.
  • What if I want a video project that is more customised?
    If our pre-packaged video products aren’t the right fit, you can create a custom project. A Producer will be in touch to find out more about your requirements and how we can tailor our services to suit.
  • Which countries do 90 Seconds currently offer services in?
    With a team of Creators spanning 900 cities and 160 countries, we can help with video creation in the most remote corners of the world. Check out our video production locations.
  • What if I require only video shooting or only video editing?
    No problem. We offer video shooting and video editing as separate services. Check out our full range of production solutions.
  • How do I find my videos and footage for download?
    Now that you have your completed video; you can download it onto your desktop or mobile hard drive. You can find all the completed videos affiliated to your Brand by navigating to your Brand page from your Profile. Locate the video, under ‘Completed Video Projects’.

Have more questions? Visit our Support page.

  • How do I get paid?
    Please refer to the Creators Terms & Conditions for Payment Terms. All Creators will be paid with Hyperwallet. 90 Seconds does not require invoices to be submitted for any projects. Invoicing is all done through the Platform upon contract acceptance. You are of course welcome to create your own invoices for your records, but we do not require copies.
  • How much work is in my area?
    While some markets maintain a large volume of projects, other less known areas are growing steadily and beginning to see an increasing amount of work. The amount of work in a given area depends entirely on our customers: how often they’re purchasing video and where they need crew for their projects. The good news: 90 Seconds is growing, we have a large sales team and can support clients in all countries via our cloud platform.
  • How do I get jobs?
    Normally, contract invitations are sent out by a Producer to a small number of Creators that match the skills and experience required in the Client’s brief. These are allocated on a First-Come-First-Served basis, and are listed under “Available Contracts” on your profile if you’ve been directly invited. On our Marketplace, under “Browse Gigs” you are also able to find job opportunities that have been published to the entire Creator community.
  • What sets great Creators apart on 90 Seconds?
    90 Seconds is a global community of video professionals, comprising every role and skill level in the industry. Whether you are a camera operator or animator, a drone operator or a director, you can be a successful creator on the 90 Seconds regardless of your location. More than anything else, the three characteristics that determine your visibility, your client ratings and, ultimately, your success as a 90 Seconds Creator are a great profile; a forward thinking nindset; and being a proactive communicator.
  • How do I raise an issue?
    Whether you want to talk to your 90 Seconds Production Service Manager directly, ask for an update, or change the time of your delivery, we’ve got you covered. Don’t rush to Intercom for support immediately - all communication will be made via the activity feed in your project page. Here you can directly raise issues, provide comments and request changes with the Production Service Manager and Brand Client.

Have more questions? Visit our Support page.