90 Seconds Acceptable Use Policy

Unacceptable Use
Consequences of Violation
Reporting Unacceptable Use
Disclaimer of Responsibility
Amendment of AUP

Last Updated: March 15th, 2019

1. Unacceptable Use

90 Seconds requires that you and all our other customers and users of our services (the “Services”) conduct yourselves with respect for others. In particular, please observe the following rules in your use of the Services:

1.1 Abusive Behavior.

Do not harass, threaten, or defame any person or entity. Do not contact any person who has requested no further contact. Do not use ethnic or religious slurs against any person or group.

1.2 Privacy.

Do not violate the privacy rights of any person. Do not collect or disclose (i) any personal address, social security number, identification number, or any other personally identifiable information or (ii) sensitive personal information including medical history, sexual orientation without the person’s consent. Do not co-operate in or facilitate identity theft

1.3 Restricted Materials.

Do not upload pornographic, child exploitation, racist, defamatory, seditious, extremist propaganda or any other offensive materials to the Platform.

1.4 Intellectual Property.

Do not infringe upon the copyrights, trademarks, trade secrets, or other intellectual property rights of any person or entity. Do not upload to the Platform, reproduce, publish or communicate to the public software, audio and video recordings, photographs, articles, or other works without the written permission of the copyright holder.

1.5 Hacking, Viruses and Network Attacks.

Do not access any computer or communications system without authorization, including the systems used to provide the Services. Do not intentionally distribute a computer virus, launch a denial of service attack, or in any other way attempt to interfere with the functioning of our Platform, any computer, communications system, or website. Do not attempt to access or otherwise interfere with the accounts of other users of the Services.

1.6 Spam.

Do not send bulk unsolicited emails or sell or market any product or service advertised by or connected with spam. Do not facilitate or cooperate in the dissemination of spam in any way.

1.7 Fraud.

Do not issue fraudulent offers to sell or buy products, services, or investments. Do not mislead anyone about the details or nature of a commercial transaction. Do not commit fraud in any other way.

1.8 Violations of Law.

Do not violate any law, regulation or governmental policy.

2. Consequences of Violation

Violation of this Acceptable Use Policy (“AUP”) may lead to suspension or termination of your account or legal action. Where illegal or infringing material has been uploaded to or reproduced on the Platform, we will cooperate fully with all law enforcement investigations. In addition, you may be required to pay for the costs of our investigation and remedial action in relation to AUP violations. We reserve the right to take any other remedial action we may be entitled to.

3. Reporting Unacceptable Use

90 Seconds requests that anyone with information about a violation of this AUP report it via e-mail to legal@90seconds.com. Please provide the date and time (with time zone) of the violation and any identifying information regarding the violator, including e-mail or IP address if available, as well as details of the violation.

4. Disclaimer of Responsibility

90 Seconds is under no duty to monitor or police each customer’s or user’s activities on our Platform to determine if a violation of the AUP occurred. We disclaim any responsibility for such inappropriate use and any liability to any person for any other person’s violation of this AUP.

5. Amendment of AUP

We may change this AUP at any time by posting a new version on this page and sending you written notice of such change. The new version shall be effective from the next business day of such notice.

Any questions?

Get in touch and we will answer all your queries.

Unacceptable Use
Consequences of Violation
Reporting Unacceptable Use
Disclaimer of Responsibility
Amendment of AUP

Have any questions?

  • How do I raise an issue on my project?
    Whether you want to talk to your 90 Seconds Production Service Manager directly, ask for an update, or change the time of your delivery, we’ve got you covered. Don’t rush to Intercom for support immediately - all communication will be made via the activity feed in your project page. Here you can directly raise issues, provide comments and request changes with the Production Service Manager and Creators.
  • What if I want a video project that is more customised?
    If our pre-packaged video products aren’t the right fit, you can create a custom project. A Producer will be in touch to find out more about your requirements and how we can tailor our services to suit.
  • Which countries do 90 Seconds currently offer services in?
    With a team of Creators spanning 900 cities and 160 countries, we can help with video creation in the most remote corners of the world. Check out our video production locations.
  • What if I require only video shooting or only video editing?
    No problem. We offer video shooting and video editing as separate services. Check out our full range of production solutions.
  • How do I find my videos and footage for download?
    Now that you have your completed video; you can download it onto your desktop or mobile hard drive. You can find all the completed videos affiliated to your Brand by navigating to your Brand page from your Profile. Locate the video, under ‘Completed Video Projects’.

Have more questions? Visit our Support page.

  • How do I get paid?
    Please refer to the Creators Terms & Conditions for Payment Terms. All Creators will be paid with Hyperwallet. 90 Seconds does not require invoices to be submitted for any projects. Invoicing is all done through the Platform upon contract acceptance. You are of course welcome to create your own invoices for your records, but we do not require copies.
  • How much work is in my area?
    While some markets maintain a large volume of projects, other less known areas are growing steadily and beginning to see an increasing amount of work. The amount of work in a given area depends entirely on our customers: how often they’re purchasing video and where they need crew for their projects. The good news: 90 Seconds is growing, we have a large sales team and can support clients in all countries via our cloud platform.
  • How do I get jobs?
    Normally, contract invitations are sent out by a Producer to a small number of Creators that match the skills and experience required in the Client’s brief. These are allocated on a First-Come-First-Served basis, and are listed under “Available Contracts” on your profile if you’ve been directly invited. On our Marketplace, under “Browse Gigs” you are also able to find job opportunities that have been published to the entire Creator community.
  • What sets great Creators apart on 90 Seconds?
    90 Seconds is a global community of video professionals, comprising every role and skill level in the industry. Whether you are a camera operator or animator, a drone operator or a director, you can be a successful creator on the 90 Seconds regardless of your location. More than anything else, the three characteristics that determine your visibility, your client ratings and, ultimately, your success as a 90 Seconds Creator are a great profile; a forward thinking nindset; and being a proactive communicator.
  • How do I raise an issue?
    Whether you want to talk to your 90 Seconds Production Service Manager directly, ask for an update, or change the time of your delivery, we’ve got you covered. Don’t rush to Intercom for support immediately - all communication will be made via the activity feed in your project page. Here you can directly raise issues, provide comments and request changes with the Production Service Manager and Brand Client.

Have more questions? Visit our Support page.