Your Success Managers are video experts, not support agents. Ping them when you're scoping a new brief, sanity-checking a creative idea, or choosing between formats. You get a reasoned recommendation, not a ticket number.
Got a stakeholder asking for something ambitious? Your Success Managers turn round a scoping opinion inside a day — including budget, turnaround, creator fit, and honest feedback on whether the brief is worth running at all.
After each campaign, your Success Managers review where the assets went, how they performed, and what would have worked better. The next brief is sharper because of the last one.