Changes and Refunds Policy

These terms and conditions govern our policy for cancellations and refunds. This Policy applies in addition to our Brands’ Terms and Conditions (“Brand’s Terms”).

1. CHANGES

You may request changes to your Project. The following charges shall apply for the following changes:

ChangeCharges

Add-ons and Upgrades

Adding a Creator to an existing ProjectCharges at applicable Job, Creator’s per hour rate, resource rate
Adding an additional resource
Upgrade of Service Level Quality
Upgrade of Project or Job size or scope

Changes to Project Brief

Project Brief has been agreed by you and us, and a Due Date has been set for the ProjectComplete or significant changes to the Project BriefRe-quote for Project based on new Project Brief
Minor changes to the Project BriefCharges at applicable normal rate plus rescheduling fees
Changes to the Project Brief after all work has been completedCharges at applicable normal rate for additional resources to support changes
Project Due Date being brought forwardAdditional rush fee charges to all line items may apply. May result in change of Creator Team.

Changes to Video Requirements

Changes to Project’s video deliverables which do not affect the duration or length of such deliverablesAdditional charge where changes are different to original scope/brief of video.
Changes to Project’s video deliverables which extend the duration or length of such deliverablesCharges at applicable normal rate for additional resources to support changes
Additional video edits from existing footageCharges at applicable normal rate for additional resources to support video edits
Your requests to final review edit requires Editor Creator to perform more than 2 rounds of alterationsCharges at applicable normal rate for review edits, unless such alterations were required due to non-conformance with specifications in agreed Service Quality Level

Changes to Shoot

Change of scheduled time of the shoot more than 1 week before the shootNo charge. May result in change of Creator team.
Change of scheduled time of the shoot less than 1 week before the shootNo charge. May result in change of Creator team.
Change of scheduled time of the shoot less than 48 hours before shoot50% of cost of shoot to be paid to creators. May also result in change of Creator team.
Change of scheduled time of the shoot less than 24 hours before shoot100% of cost of shoot to be paid to Creators. May also result in change of Creator team.
Change of shoot locationAdditional charges may apply from reimbursement of Creators for all ancillary costs, fees and expenses arising as a result of such change (e.g. parking)
Over time resulting from your delays or additional requests which were not mutually agreed during planningAdditional charges based on Creators’ hourly man-rate for each hour of overtime or part thereof
Your request that editor Creator is required to edit on site / live or at any location other than the editor Creator’s office.Additional charges for transport, travelling time and any additional edit time necessary

2. REFUNDS

All Service Fees paid to us are strictly non-refundable. We will provide you refunds in Credits to your Account if the following events occur:

EventValue of Credits To Be Refunded

Purchasing Stage

90 Seconds is unable to supply the requisite Creators for a Project100% of the Project Value

Planning Stage

We make a material deviation to an agreed Project Brief without any valid reason, and not due to your fault or negligence100% of the value of the Job(s) which were materially deviated from
Creative development Job is beyond the Creator’s Service Quality Level and we are unable to substitute a suitable Creator100% of the value of the Job and we shall provide alternative options

Shoot Stage

Creator fails to arrive within half hour of the appointed time of the shoot without valid reasonWe will perform the Creator Escalation process with the Creator

If the late arrival or no-show affects any other Project Jobs, the late or missing Creator receives no payment and we shall apply the Creator’s Job value towards other items on the Project. If there are no other Jobs, we will refund 100% of the value of the Job

Creator arrives on shoot with equipment which is materially different from that specified in the Project Brief and such equipment is not adequate for the requirements of the shoot or Project Brief100% refund of the value of the Creator’s Job if the entire shoot is unusable.

50% refund of the value of the Creator’s Job if only part of shoot is affected and the video can still be completed.

Creator arrives on shoot with substandard or defective equipmentWe will perform the Creator Escalation process with the Creator

100% refund of the value of the Creator’s Job if the entire shoot is unusable.

50% refund of the value of the Creator’s Job if only part of shoot is affected and the video can still be completed

None of the footage captured during the shoot conforms to the requirements of the Project Brief100% refund of the value of the Creator’s Job if the entire shoot is unusable.
Change of shoot location without your prior consent and without good reasons (an example of such good reasons being audio, weather and/or lighting requirements)We will perform the Creator Escalation process with the Creator

100% refund of the value of the shoot

Sound quality does not materially conform with specifications in the agreed Service Quality LevelWe will perform the Creator Escalation process with the Creator

100% refund of the value of the Creator’s Job if the sound quality issues cannot be fixed in post production.

If a reshoot is required, we will pay for the reshoot.

Footage was not uploaded to the Platform in a timely mannerIf delay results in any change to Project Due Date, 100% of the value of the Job

Edit and Review Stage

Video quality does not materially conform with specifications in the agreed Service Quality Level

(Note: First cuts in post-production process are generally raw. Unmixed video and ungraded footage would not be considered material non-conformance for a first cut.)

First cut – 15% refund of first cut edit Job value

Final review edit – 100% refund of the value of all review edit Jobs and we shall pay for additional edits as necessary to ensure the video quality. We will also perform Creator Escalation process with the Creator.

Due date of Project is delayed due to 90 Seconds’ fault or negligence100% refund of Project Value if the purpose of the Project was affected eg; event or product release.

If there is no hard deadline, 100% of the value of all outstanding Jobs to be refunded 100%

Any stage of the Project

Creator fails to meet a Due Date100% refund of the Creator’s Job’s value if the purpose of the Project was affected eg; event or product release. We will also perform Creator Escalation process with the Creator.
Creator’s conduct is unprofessional, unruly or offensive100% refund of the Creator’s Job’s value. We will also perform Creator Escalation process with the Creator.
Creator does not respond to communications in a timely or substantive manner100% refund of the Creator’s Job’s value if the purpose of the Project was affected eg; event or product release. We will also perform Creator Escalation process with the Creator.
Creator’s performance of Creator Services does not conform with Project Brief’s requirementsNo refund. We will perform the Creator Escalation Process with the Creator.