What is Concierge
Your embedded video creation team —
without the headcount.
Marketing teams need video moving constantly. Running that internally means hiring producers, managing crews, negotiating locations, and chasing edits. Concierge replaces that whole function with a dedicated team who lives inside the platform — so you stay focused on what the videos do for the business, not how they get made.
Brief to quote
Shape the perfect order.
Concierge works with you to turn a rough brief into a precise, ready-to-run order — right services, right scope, right budget, right team. We sweat the details so the outcome is obvious before shooting starts.
- ◆Brief refinement sessions
- ◆Scope + scripting guidance
- ◆Accurate quoting with no surprises
Match + activate
Curated Creator Partner teams, per order.
Concierge screens applicants, curates the exact Creator Partner team for your project, and coordinates kickoff. You get the right director, camera team, and editors — vetted and briefed — without writing a single recruitment email.
- ◆Vetted match from 162k+ Creator Partners
- ◆Director, crew, and edit team coordinated
- ◆Local context on every shoot
Run the creation
Every video on schedule and on brief.
Concierge owns delivery end-to-end — kickoff, shoot oversight, edit cycles, final delivery. Live status, proactive risk management, and a single point of accountability so marketing keeps moving.
- ◆Shoot + edit oversight
- ◆Milestone + risk management
- ◆Single point of contact all the way through
How Concierge works
From brief to final cut —
in four steps.
Every Concierge engagement follows the same rhythm. Predictable, transparent, and fast — so your marketing team never has to wonder where a video is.
Receive your brief
Share a rough brief via the platform, email, or a call. Concierge responds within one business day.
Shape the order
A Plan Concierge refines scope, deliverables, and budget with you — quote ready in 48 hours.
Match + kickoff
Project Concierge curates the Creator Partner team and runs kickoff so everyone starts aligned.
Deliver + iterate
Concierge oversees shoot + edit, manages feedback, and hands over final assets — on schedule, every time.
Why teams pick Concierge
The shortest path between brief and finished video.
Local Concierge in every region we deliver
Consumer-grade platform, enterprise-grade people
Single point of accountability, top to bottom
What teams say
Trusted by the marketing teams that ship video every week.
Our Concierge team has become a natural extension of our marketing function — they know our brand, our pace, and our standards.
Sending a brief on Monday and seeing a first cut on Friday is only possible because Concierge is running the whole thing behind the scenes.
The difference isn't the software — it's the humans behind it. Our Concierge anticipates issues we didn't even know existed.
Explore the platform