Concierge Manager - APAC

全日制 点 新加坡
We are looking for an experienced Concierge Manager to guide our customers through the video production journey using our online platform, ensuring the successful delivery of professional video creation services provided exclusively via our creator partners; planning & creative, shooting and editing. This unique role combines client, project, and community management, working across all aspects of the 90 Seconds platform - production operations, services, and brand accounts management. 

As a Concierge Manager with extensive professional video production experience you will be part of 90 Seconds Concierge service. This Concierge service directly provided both production and account based services. 
现在申请

What you'll love doing

  • Successfully oversee the production of a number of video projects at any time, spanning from quoting, shoot and logistics planning, production management duties, to publishing.
  • Oversee the delivery of 90 Seconds Services and Solution on the 90 Seconds platform 
  • Overview all the production services, ensuring the successful running of the 90 Seconds operations
  • Ensure that 90 Seconds services are delivered consistently via processes in the system
  • Manages the growth and relationships of 90 Seconds Brands.
  • Facilitate communication between customers and creators to ensure smooth project delivery.
  • Assist in resolving video project-related issues.
  • Become the expert in our 90 Seconds Solutions and deliver each solution professionally and completely. 
  • You will love the Productize, Order, Matching, Delivery and Content & Account app features. Become the expert in these features and help deliver all these for our brands. 
  • You will be able to work with a large variety of creators globally

    • 你是谁

  • Someone who has a really deep understanding of content, an in-depth understanding of the various content video types and being able to identify the requirements to fulfill this video production. 
  • Someone who has the ability to research, analyze and identify trends in video content creation and consumption and propose these to existing clients as opportunities. 
  • Has high level of experience in production from quoting, client management (Ordering Support), enable to pair gigs with the correct talent needed (matching), project management from start to finish (Run My Creation). 
  • Highly experienced in video production management - managing multiple projects end-to-end and juggling budgets, resources, schedules, clients.
  • Someone who has skills in deconstructing a video to understand the production processes involved in its creation. 
  • Someone who has hands on experience using video creation hardware and software
  • Someone with a strong sense of urgency, exceptional organizational skills, and natural relationship building ability; this is a dynamic and fast-paced role!
  • Someone who has experience in content strategy and Planning. 
  • Someone who understands market trends, is able to identify gaps in client content plans and deliver solutions to help them be relevant and up to speed within the market video space. 
  • Someone who enjoys technology and collaborating with a global team online.
  • Someone who understands can identify repeat purchase opportunities and can productize these opportunities.
  • Someone who understands the different social platform content products, their formats and specifications. 
  • Someone who can quickly immerse themselves into a company culture - can quickly adapt to change at a high-speed pace, is data-driven, and can be fully ramped to achieve new business targets.
  • Exceptional written, verbal, and interpersonal communicator, as building authentic relationships with clients and partners is a must.
  • A flexibly “always-on” attitude to ensure project delivery dates are met.
  • A huge plus if you have experience in live streaming and production of large scale events.

    • 我们的价值观

  • 成为客户。了解客户、倾听客户、体验客户。像客户一样思考、交谈、观察和询问。然后创造价值，与客户建立信任。 
  • 我们已经上线。我们的团队灵活、专注，时刻准备着共同行动，为 100 多个国家的客户创造价值。 
  • 拥有它。我们都是主人。我们关注推动持续成功的核心问题和机遇。我们共同商定一条道路，拥有结果，并一起不惜一切代价。 
  • 专注于重要的事情。了解目标，了解数字，了解重要的事情，并确定优先次序。让每个人都能看到它，这样你就能调整团队，让它成为现实。 
  • 要有勇气。要有勇气推动企业变革，不要害怕冒险和承受压力。 
    • 现在申请

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    有任何问题吗？

    • 我如何对我的项目提出问题？
      无论您是想直接与90 Seconds 生产服务经理交谈，还是要求更新或更改交货时间，我们都可以帮您解决。不要急于立即向 Intercom 寻求支持，所有沟通都将通过项目页面中的活动馈送进行。在这里，您可以直接向制作服务经理和创作者提出问题、意见和更改请求。
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      如果我们预先包装好的视频产品不合适，你可以创建一个定制项目。制片人将与你联系，了解你的要求以及我们如何为你量身定做服务。
    • 90 Seconds 目前在哪些国家提供服务？
      我们的创作者团队横跨900个城市和160个国家，我们可以在世界最偏远的角落帮助进行视频创作。请查看我们的视频制作地点。
    • 如果我只需要视频拍摄或只需要视频编辑怎么办？
      没问题。我们提供视频拍摄和视频编辑的独立服务。请查看我们的全套制作方案。
    • 我怎样才能找到我的视频和录像供下载？
      现在你已经有了你完成的视频；你可以把它下载到你的桌面或移动硬盘。你可以通过从你的个人资料导航到你的品牌页面，找到所有与你的品牌有关的已完成的视频。在 "已完成的视频项目 "下找到该视频。

    有更多问题吗？ 请访问我们的支持页面。

    • 我怎样才能得到报酬？
      关于付款条款，请参考创作人条款和条件。所有创作者将用Hyperwallet支付。90 Seconds ，不要求为任何项目提交发票。发票都是在合同接受后通过平台完成的。当然，我们欢迎你创建自己的发票作为记录，但我们不要求副本。
    • 我所在的地区有多少工作？
      虽然一些市场保持着大量的项目，但其他不太知名的地区正在稳步增长，并开始看到越来越多的工作。某一地区的工作量完全取决于我们的客户：他们购买视频的频率以及他们的项目需要工作人员的地方。好消息是：90 Seconds 正在增长，我们有一个庞大的销售团队，可以通过我们的云平台支持所有国家的客户。
    • 我如何获得工作？
      通常情况下，合同邀请是由制片人向少数符合客户简介中所要求的技能和经验的创作人发出的。这些合同是按照先到先得的原则分配的，如果你被直接邀请，就会在你的个人资料中的 "可用合同 "中列出。在我们的市场上，在 "浏览工作 "下，你也可以找到已经发布给整个创造者社区的工作机会。
    • 是什么让伟大的创造者在90 Seconds ？
      90 Seconds 是一个由视频专业人士组成的全球社区，包括行业中的每一个角色和技能水平。无论你是摄像师还是动画师，无论你是无人机操作员还是导演，你都可以在90 Seconds ，成为一个成功的创作者，无论你在哪里。最重要的是，决定你的知名度、你的客户评价以及最终你作为90 Seconds Creator的成功的三个特征是：一个伟大的形象；一个前瞻性的思维；以及一个积极的沟通者。
    • 我如何提出一个问题？
      无论你想直接与你的90 Seconds 生产服务经理交谈，要求更新，或改变你的交货时间，我们都能满足你。不要急于立即向Intercom寻求支持，所有的沟通都将通过你的项目页面的活动反馈进行。在这里，你可以直接向生产服务经理和品牌客户提出问题、提供意见和要求修改。

    有更多问题吗？ 请访问我们的支持页面。